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Arlo Doorbell Offline: How to Troubleshoot

Learn what to practise if your Arlo Video Doorbell or Arlo Audio Doorbell loses connectedness to WiFi.

In this article:

• Wire-Costless Video Doorbell

  • Troubleshoot WiFi connection

  • Troubleshoot SmartHub or Base Station connection

• Wired Video Doorbell

  • Troubleshoot WiFi connectedness

  • Troubleshoot SmartHub or Base Station connexion

• Audio Doorbell

  • Troubleshoot Base Station connection

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Arlo Wire-Free Video Doorbell offline (AVD2001)

Troubleshoot a WiFi connection

If your Arlo Essential Wire-Gratis Video Doorbell is offline and you need to reconnect it to WiFi, follow these troubleshooting steps:

1. Check your WiFi connection.
   Make sure that your WiFi router is working, and that other devices tin connect to the internet.
2. Verify that the doorbell bombardment is fully charged.
   Printing the doorbell and wait for the LED to illuminate.

• If the LED is off and the doorbell does non respond, charge the battery to 100%. Learn more: How exercise I charge my Arlo Essential Video Doorbell Wire-Free?

3. Check the outdoor temperature effectually the doorbell.
   Temperature affects the doorbell and can cause it to go offline. Nosotros recommend an outdoor temperature range of -4F to 140F (or -20C to 60C). Acquire more: Are Arlo cameras weatherproof?
4. Move your WiFi router closer to the doorbell.
   If possible, move your router about the doorbell to increment the WiFi betoken force.

• The maximum range is reduced past each wall, ceiling, or other major obstruction between the doorbell and the router.
• Make certain that there are no other equipment or major obstructions that can interfere with the doorbell and the WiFi router.
• Learn more in Arlo Camera Placement Tips.

5. Power cycle your doorbell.
   Endeavour turning your doorbell on and off to reset it:

• Remove the battery for 15 seconds, re-insert, and await until the device comes dorsum online.

6. Perform a mill reset on your doorbell.
   Effort a manufacturing plant reset to resolve internet connection problems.

• WARNING: A mill reset deletes your doorbell from your Arlo business relationship. You volition demand to ready upwardly your Arlo doorbell again.
• For instructions, visit  How do I reset my Arlo Essential Video Doorbell?

Troubleshoot a SmartHub or Base Station connection

If your Arlo Essential Wire-Free Video Doorbell is offline and you need to reconnect it to a SmartHub or Base Station, follow these troubleshooting steps:

1. Make sure the SmartHub or Base Station is online.
   Learn more: My Arlo SmartHub or Base of operations Station is offline; how can I troubleshoot it?
2. Verify that the doorbell battery is fully charged .
   Press the doorbell and look for the LED to illuminate. If the LED is off and the doorbell does not respond, charge the battery to 100%. Larn more in How do I charge my Arlo Essential Video Doorbell Wire-Free?
3. Cheque the outdoor temperature around the doorbell.
   Temperature affects the doorbell and tin can cause it to go offline. We recommend an outdoor temperature range of -4F to 140F (or -20C to 60C). Learn more: Are Arlo cameras weatherproof?
4. Move your SmartHub or Base Station closer to the doorbell.
   The doorbell should exist located within 300 anxiety (ninety meters) from the Arlo SmartHub or Base Station.

• If possible, move your SmartHub or Base Station closer to the doorbell to increment the WiFi signal strength.
• The maximum range is reduced past each wall, ceiling, or other major obstacle between the doorbell and the SmartHub or Base Station.
• Brand sure that there are no other equipment or major obstructions that can interfere with the doorbell and the SmartHub or Base of operations Station.
• Learn more in Arlo Camera Placement Tips.

5. Ability wheel your doorbell.
   Try turning your doorbell on and off to reset information technology:

• Remove the battery for fifteen seconds, re-insert, and expect until the device comes back online.

6. Perform a factory reset on your doorbell.

• Try a factory reset to resolve cyberspace connection problems.
• Alarm: A factory reset deletes your doorbell from your Arlo account. You volition demand to set up your Arlo doorbell again.
• For instructions, visit  How practise I reset my Arlo Essential Video Doorbell?

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Arlo Wired Video Doorbell offline (AVD1001)

Troubleshoot a WiFi connection

If your Arlo Essential Wired Video Doorbell is offline and you need to reconnect information technology to WiFi, follow these troubleshooting steps.

1. Ensure the doorbell is getting enough ability and the ability kit is installed correctly.
   The proper voltage for the Arlo Wired Video Doorbell is between 16-24V Air-conditioning. Learn more in How do I install the Power Kit for my Arlo Essential Video Doorbell Wired?
2. Check your WiFi connectedness.
   Make sure that your WiFi router is working, and that other devices can connect to the internet.
3. Check your  network information and login credentials.
   Ensure that the video doorbell is on the same network every bit your mobile device and that your WiFi credentials are entered into the Arlo app correctly.

• If you made updates to your network recently, similar changing your WiFi password or switching ISPs, you'll need to connect your Arlo products to the new network. Learn more than: How do I modify or update the WiFi network that my Arlo device is connected to?

4. Power cycle your doorbell.
   Attempt turning your doorbell on and off to reset it:

• Plough the circuit breaker off and await until the bombardment dies. This will have around 10 to 15 minutes.
• Plough the ability back on and await for the doorbell to restart.
• If the doorbell is still offline later on startup, continue troubleshooting.

5. Perform a factory reset on your doorbell.
   Try a factory reset to resolve internet connectedness problems.

• Warning: A factory reset deletes your doorbell from your Arlo business relationship. You will need to set up your Arlo doorbell once more.
• For instructions, visit  How do I reset my Arlo Essential Video Doorbell?

Troubleshoot a SmartHub or Base Station connection

If your Arlo Essential Wired Video Doorbell is offline and you need to reconnect it to a SmartHub or Base Station, follow these troubleshooting steps:

1. Brand sure the SmartHub or Base Station is online.
   Acquire more: My Arlo SmartHub or Base of operations Station is offline; how can I troubleshoot it?
2. Ensure the doorbell is getting enough power and the power kit is installed correctly.
   The required voltage for the Arlo Wired Video Doorbell is between 16-24V AC. Learn more in How do I install the Power Kit for my Arlo Essential Video Doorbell Wired?
3. Bank check the outdoor temperature around the doorbell.
   Temperature affects the doorbell and can crusade it to go offline. We recommend an outdoor temperature range of -4F to 140F (or -20C to 60C). Learn more: Are Arlo cameras weatherproof?
4. Motility your SmartHub or Base Station closer to the doorbell.
   The doorbell should exist located within 300 feet (90 meters) from the Arlo SmartHub or Base of operations Station.

• If possible, motion your SmartHub or Base of operations Station closer to the doorbell to increase the WiFi bespeak strength.
• The maximum range is reduced by each wall, ceiling, or other major obstruction between the camera and the router.
• Make sure that there are no other equipment or major obstructions that can interfere with the doorbell and the WiFi router.
• Learn more than in Arlo Photographic camera Placement Tips.

5. Ability bike your doorbell.
   Try turning your doorbell on and off to reset it:

• Turn the excursion breaker off and wait until the battery power runs out. This takes nearly 10 to 15 minutes.
• Plow the excursion breaker on and expect for the doorbell to restart.
• If the doorbell is still offline after startup, continue troubleshooting.

6. Perform a factory reset on your doorbell.

• Try a factory reset to resolve internet connection problems.
• WARNING: A factory reset deletes your doorbell from your Arlo account. You will demand to fix your Arlo doorbell once more.
• For instructions, visit  How practice I reset my Arlo Essential Video Doorbell?

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Arlo Audio Doorbell offline (AAD1001)

If your Arlo Audio Doorbell is offline and you demand to connect information technology to the Base Station, follow these troubleshooting steps:

1. Cheque the LED(s) on your Base Station to verify that the Base Station is receiving power and is connected to the internet.
   Learn more than: My Arlo SmartHub or Base of operations Station is offline; how can I troubleshoot information technology?
2. Make sure that your doorbell is powered on.
   To check, walk by your Arlo Sound Doorbell. The LED ring illuminates when the Arlo Audio Doorbell detects motion, which indicates that it's powered on.
3. Check the doorbell's batteries.
   Make certain that you utilise new AA batteries to power your Arlo Audio Doorbell.
4. Reset your Arlo Audio Doorbell.
   Open the bombardment comprehend and press-and-hold the sync button for 10 seconds. For more information, visit How do I reset my Arlo Audio Doorbell?.

Terminal Updated:12/09/2021 | Commodity ID: 000062061

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Source: https://kb.arlo.com/000062061/My-Arlo-Audio-Doorbell-is-offline-what-do-I-do

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